My Account

Account Settings

• Can I use Collect'd on all my devices?
• I have two iPhones. Can I use Collect'd on both phones?
• How can I close my account? What happens to my data when I close my account?
• How do I contact Collect'd support?

Subscriptions

• Is Collect’d Free?
• What is the Premium subscription plan?
• What is the Basic subscription plan?
• How can I change my payment option from Monthly to Annual (or Annual to Monthly)?
• Does my Premium plan cover my whole family?
• How do I add my family?

Securing your Account

• How do I secure my account?
• What is a recovery key? Why do I need it?
• How do I recover my information in the event my phone is lost or stolen?
• What is the PIN? Do I need it even if I set FaceID/TouchID on my device?
• Is my information safe when I’m sharing it in my Private Network?
• Are Secure Links secure?